How to Pick the Best HVAC Software for Your Business
Perhaps, you were used to running your company with pen and paper and without having any problems with your revenue. If this is the case for you, there is a better solution, and HVAC software is the answer. HVAC software is cloud-based and integrates robust field service management software into your workflow. This prevents and corrects costly errors in bookkeeping, data entry, and customer records. The software can also help automate mundane and routine tasks while allowing field technicians to increase productivity in the field. But with many options in the market, how can you pick the ideal HVAC Software for your business? Below are some factors you should consider when shopping around.
Easy customer communication
The HVAC software should help manage and organize client communications easily and quickly. The software should enable you to track and communicate with the customer when follow-up is necessary. Through the software, you should see all the customer details, such as text messages, emails, and phone calls that you’ve had with them. Moreover, the software should integrate with all the customer-focused platforms to view all details of home service requests, communication, and job scheduling all in one place.
Simple user interface
Having work order software with powerful and extensive features is not satisfying if it’s hard to use due to a confusing and cluttered interface. The software should have a simple user interface making it easy to navigate and intuitive. Moreover, you’ll spend a lot of time familiarizing yourself with how to use the software and not focusing on growing your business. You will need to provide training for your staff using the software, making it expensive and time-consuming.
Working on the go is vital for any business. When you want to retrieve a customer’s file or check your inventory while traveling, doing so from your mobile device can be convenient. This can be helpful to business owners or staff who are not tied to the desk.
You will need software that provides a mobile app. So, the technicians can access functions like clocking in or invoicing through their phones. The mobile app doesn’t need all the features, but it should have a simple interface, be clean, and be readily available to your staff.
Ability to send and track invoices
Your business needs to send and track invoices made to your customers because not every customer will clear invoices. Being equipped with the right HVAC software allows you to send automated reminder messages and send and track invoices, saving energy and time. It also creates a smooth workflow with minimal disruptions to administrative tasks. The software should provide scope for payment processing. Your customer should have an option for making online payments with a credit or debit card in their invoices.
If you have a team of field staff or technicians, you may need a management platform to work productively. It’s best to have a software solution that quickly assigns tasks, checks progress and creates timesheets, group work orders, and job management for the internal support team and field technicians. You should know who is assigned which job and track the status of each job, ensuring each job is completed on time, and each customer is satisfied.
Good HVAC software will enable you to manage your business effectively, delivering valuable insight and saving you money and time while streamlining your operations. Your staff will be able to allocate the right tech for the right job and fasten their operations. You will also complete financial transactions faster.